FAQ

What is Zennithlights' shipping policy?
We offer free shipping across the UK. Orders are processed within 1–2 business days, and delivery takes 5–8 business days after shipping. Once your order is shipped, you’ll receive a tracking number via email to track its progress.

Can I return an item?
Yes! We accept returns within 30 days of receiving your order. The item must be unused and in its original packaging. To initiate a return, contact us at contact@zennithlights.co.uk with your order details.

When will I receive my refund?
Refunds are processed immediately upon receiving the returned item. The funds should appear in your account depending on your bank’s processing times.

What payment methods do you accept?
We accept all major credit and debit cards, as well as PayPal for secure and convenient payments.

How do I track my order?
Once your order has shipped, you’ll receive a tracking number via email. You can use this number on our Tracking page to follow your order’s journey. If you need help, reach out to us at contact@zennithlights.co.uk

What should I do if I receive the wrong item?
If you receive an incorrect item, please email us at contact@zennithlights.co.uk. Include your order number and a photo of the incorrect item, and we’ll resolve the issue as quickly as possible.

When will I receive my refund?
Once we receive your returned item, refunds will be processed within one day. However, it may take a few hours to several business days for the refund to appear in your account, depending on your bank or payment provider.

How can I contact Zennithlights?
You can contact us via email at contact@zennithlights.co.uk or call us at +447577321524. We’re available Monday to Friday, from 8:00 a.m. to 6:30 p.m. GMT.