Return and refund policy

At ZenithLights, your satisfaction is our priority. We strive to ensure that your shopping experience is smooth and enjoyable. If for any reason you're not fully happy with your purchase, we offer a simple return or exchange process to make things right.

Order Cancellation and Modifications

  • If you need to cancel or alter an order, please reach out to us promptly via email at contact@zenithlights.co.uk with your order number.
  • You can make changes within 24 hours of placing your order.
  • After 24 hours, your order will be in progress, and no further modifications can be made.
  • If canceled within the allowed time, we will issue a full refund within 7 business days.

Returns and Exchanges

  • 30-Day Return Window: You have 30 days from receiving your order to return or exchange items.
  • We accept returns for both defective and non-defective items.
  • Exchanges are welcome.
  • No restocking fees.
  • Items must be new, unused, unopened, and in their original packaging.
  • To initiate a return, email contact@zenithlights.co.uk with your order details.

Refund Policy

  • Processing Time: Refunds are typically processed within 1 business day after we receive and inspect your returned items.
  • Refund Method: Refunds will be issued to the original payment method. It may take several business days for the refund to appear, depending on your bank or payment provider.
  • All refunds are processed in GBP (British Pound Sterling).

Replacement of a Defective or Incorrect Item

  • If you receive an incorrect or defective item, please contact us at contact@zenithlights.co.uk.
  • Include your order number, a description of the issue, and clear photos or videos.
  • We will cover return shipping for defective or incorrect items.

Return Method and Fees

  • Returns are processed by mail.
  • Customers are responsible for generating and covering the cost of the return shipping label (except for defective/incorrect items).
  • We recommend using a trackable shipping method.

Verification of Shipping Address

  • Please verify your shipping address before placing an order.
  • We are not responsible for delays or failed deliveries due to incorrect or incomplete addresses.
  • If a package is returned to us, you may choose between a refund or reshipment.

Non-Returnable Items

  • Products that have been used, washed, or altered.

Contact

Shop Name: ZenithLights
Company Name: YASAH ECOM LLC
Registration Address: 30 N Gould St Ste R, Sheridan, WY 82801, USA
Email: contact@zenithlights.co.uk
Phone: +44 7577 321524

Customer Service Hours: Monday–Friday, 8:00 a.m. to 6:30 p.m. GMT.

 

 

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